Insurance Claims

Virginia Glass is an approved auto glass repair and replacement shop for virtually every insurance company operating in our market. In fact, we are considered a preferred provider by several of these companies, including Allstate and Travelers. This status allows us to expedite the claim filing process.

Be aware that your insurance company may try to send your claim through a third-party network that it has contracted with. Although this arrangement has resulted in cost savings for the insurance industry, the service level experienced by the policy-holder has suffered. Virtually anyone with a phone number and a truck is on these network lists.

To make matters worse, some networks solicit low-ball bids from shops with the enticement of additional referrals. This has resulted in policy-holders being steered to “glass shops” that have little to no experience, use inferior and unsafe materials, and provide service levels no one should have to deal with.

Of course, the consumer has no idea this might happen. Your insurance company tells you to call an 800 number in order to have your auto glass replacement or repair all taken care of.

DON’T make that mistake! CALL VIRGINIA GLASS FIRST, and we will walk you through the process, making sure that you do not get steered to a regrettable experience.

As an affiliate of every network program, Virginia Glass will invoice your insurance company for the accepted price. This assures that you will be in a compliance with your insurer’s accepted reimbursement rates, and you will never be charged any additional fees.

A Word About Insurance Claims

Many customers ask, “Will my insurance rates go up if I file a claim for my windshield replacement?”

The short answer to this question is NO. Your insurance rates should not increase due to auto glass replacement. Insurance companies do not factor glass claims by themselves into the equation when determining your risk assignment or your insurance rates. Unlike accidents, windshield replacements are comprehensive claims that you have no control over. Everyone’s situation is different, so to be sure you should check with your agent.